Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
For your convenience, drop-off appointments are available. A "drop off" means you could bring your pet and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctor may examine the patient between appointments or at the time reserved for admitted patients. Once the examination or procedure is completed, we will call you to discuss the diagnosis or treatment and give you discharge instructions.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, and cash or personal checks.
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